After Sales Customer Support

Once your new site is up and running you need to know that the company you have chosen to create your website will still be there to provide you with backup, should you have a problem or require an alteration for your site.

We provide free support for all our clients, there is no time limit on this support and you can ask us as many questions as you like. Most of our clients are setting up websites for the first time and have a few questions and queries after their site goes live, so we are happy to provide free after sales support.

Any slight alterations to the website design are also carried out for free. Payment of our final invoice for the completion of a website, doesn't mean we leave you to your own devices and you may find that you need to make a tweak here or there, or perhaps alter some content on your site.

Any major changes or additions to your site, such as the addition of an online shop will obviously carry a cost implication, if it is in addition to your original requirements.

All support enquiries are handled via email initially and telephone conversations can be arranged thereafter if required. We answer all enquiries within 24 hours during Monday to Friday. During the weekend we aim to do the same but cannot always guarantee this to be the case.

Website Performance and Downtime

We use a third party company to host our websites and have selected them carefully to ensure that they are established reliable companies, with a view to providing your with the best performance possible for your site.

On the odd occasion these companies may experience a technical problem (like all companies), we cannot guarantee 100% uptime for your site, but should any problems come to our attention we will deal with it immediately. The Triple Web Media website is hosted by the same company that we use for all our clients in case you were wondering!

Support Form

As an existing client you will already of have contact with us via email, so emailing us directly is fine. Should you wish to contact us via the web site please complete the form below.

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